Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

The Security Operations Supervisor is responsible for overseeing the activities of the security shift staff which provide security functions to City of Hope. The supervisor assists in leading the provision of the City of Hope security services, for the protection of the City of Hope’s patients, family members, employees, vendors and property assets, for the main campus, local community sites and for the operation of the parking facilities. In addition, manage the initial on-site response to emergency incidents at the Irvine campus. The role is also responsible for the overall shift management of the Security team

As a successful candidate, you will: 

The Security Operations Supervisor must be able to interact positively with patients, family members, visitors, employee and all levels of management across the full spectrum of business unit owners and demonstrate ownership of deliverables. Ability to build and maintain rapport and adapt rapidly to shifting priorities is critical.

The role requires a security professional with experienced qualifications and demonstrated experience at a supervisory level in a similar environment, and a strong background in security, emergency management or related fields. Specialized knowledge and experience in the operational aspects of security, security systems, parking enforcement and the development and implementation of strategies and policies relating to these areas.

Demonstrated ability to lead in the fields of security, security systems, traffic management, parking, emergency management and Demonstrated ability to undertake complex investigations, including those into sensitive and criminal matters, and produce clear and impartial reports on the findings.

Demonstrated experience managing the security response to large and complex emergency incidents involving emergency services and senior management.

 Security Operations Management:

• Supervise security shift officers and operations center staff.  Provides updates to staff at beginning of each shift. Responsible for proper execution of assigned duties.  Interacts with local law enforcement as required.
• Knowledgeable of and adheres to all COH rules, regulations, policies, and orders.  Responsible for security on or at any assigned City of Hope locations.
• Provide input to the annual operating budgets for security.
• Effectively motivate, coach and manage staff to achieve prescribed objectives by providing clear performance expectations and regular feedback. Document performance outcomes and ensure poor performance is addressed and high performance is recognized and rewarded.
• Supervise the day to day processes for security, access control, CCTV, alarms, traffic management, investigations, event management, permit and public parking, and infringement processing.
• Security services to be supplied to agreed standards, within budget and to agreed timeframes while maintaining effective relationships with clients across the organization
• Create and maintain internal documentation such as dashboards and system reports to measure current system health in real time.
• Undertake investigations into criminal activities and other sensitive matters which may have reputational implications for City of Hope. Recommend strategies to minimize risk, inform management and provide cost effective outcomes. Liaise closely with senior management, police and other regulatory bodies.

Emergency Response and Business Continuity Management:

• Participates in plan reviews and annual table top or operational exercises.
• Participates in business continuity management recovery team and attends annual exercise(s)
• Responds to emergency (fire, oppression, etc.) conditions to contain and control for the protection of life and property.

Reports, Monitors and Trains:

• Maintains records and prepares incident reports and other documents pertinent to security activities. 
• Maintains department records, reports, and files as required.
• Create and provide training to security officers.
• Trains the Dispatchers within the Security Operations Center as well as creates and develops monthly reporting for statistical analysis.
• Enhances professional growth and development through participation in educational programs, reviewing current literature, attending in-service meetings, and workshops to keep up to date with current security industry trends.

Your qualifications should include: 

Minimum Education: 

• Associate Degree, Computer Science, Physical Security, Criminal Justice or related field.
• Experience may substitute for minimum education requirements

Minimum Experience:

• 3 years of Supervisory or Management experience
• 5 years of experience in Security

Required Courses/Training:

• AB5O8/management of aggressive behavior
• BLS from the American Heart Association 

Req. Certification/Licensure:

• Current CA Driver’s License
• Guard Registration card

City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.

City of Hope is an equal opportunity employer.  To learn more about our commitment to diversity, equity, and inclusion, please click here.

To learn more about our Comprehensive Benefits, please CLICK HERE.