Chief Operating Officer

About City of Hope,
City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope’s uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas.

The successful candidate:

The Chief Operating Officer is responsible for providing clinical and administrative direction for hospital and cancer care centers [community clinics].  ensures that operations and associated activities of the medical center and cancer care clinics are appropriately integrated with the operating plan and (2) suitable external business opportunities are surfaced and activated.

•    Ensures that operational priorities and associate activities are integrated into the regional operating plan.
•    Ensures that operational priorities and associate activities are integrated into the regional operating plan.
•    Ensures the delivery of high-quality and efficient care and services through the active management of operations of the facilities. 
•    Drives and participates in the development of patient care programs, policies, and procedures that dictate how the care needs of the center’s patient populations are assessed, evaluated. met and improved.
•    Participates in design, development and execution of programs, policies, procedures and initiatives that drive patient acquisition and retention.
•    Develops and nurtures an environment that implements effective and ongoing programs to measure, assess, and improve the quality of care and services provided to patients and caregivers. 
•    Ensures implementation of operational improvements using appropriate data, best practices and benchmarking in conjunction with effective use of process improvement techniques.
•    Serves as a key advisor and aid of the President in establishing and executing strategic business plans to achieve operational objectives and in formulating and implementing best practices and policies
•    Works in collaboration with the VP of Patient Services and Chief Nursing Officer to ensure effective clinical operations across all clinical entities.

Requirements:

Bachelor's Degree in Healthcare, Business or related Field.  Master's Degree preferred.
7 years' progressive management experience in a hospital environment preferred.
Knowledge of Joint Commission, state and federal guidelines, regulations and standards in healthcare.
Knowledge of nursing systems, quality improvement processes and project mgmt.
Demonstrated excellence in written and verbal communications.

City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here.

To learn more about our comprehensive benefits, click here: Benefits Information

City of Hope employees pay is based on the following criteria:  work experience, qualifications, and work location.

This position is eligible for an annual incentive bonus.