Chief Operating Officer

About City of Hope,
City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope’s uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas.

Ensures that activities and/or operations of the medical center and outpatient care clinics are appropriately integrated with the operating plan and suitable external business opportunities are surfaced and activated.

The successful candidate:

• Integration and Business Development: Ensures that the activities and operations of the medical center and outpatient care clinics are seamlessly integrated with the overall operating plan. Identifies and activates suitable external business opportunities.

• Quality Care Management: Oversees the delivery of high-quality care and services through cost-effective facility management. Develops and participates in hospital-wide patient care programs, policies, and procedures to meet the care needs of the patient population.

• Patient Acquisition and Retention: Designs, develops, and executes programs, policies, procedures, and initiatives aimed at driving patient acquisition and retention. Fosters an environment that supports effective and ongoing programs to measure, assess, and improve the quality of care and services provided to patients and caregivers.

• Operational Improvements: Implements operational improvements using appropriate data, best practices, and benchmarking, alongside effective process improvement techniques. Identifies local business opportunities and partnerships to increase patient acquisition, service line utilization, and patient retention.

• Strategic Planning: Serves as a key advisor to the President and CEO in establishing and executing strategic business plans to achieve operational objectives. Formulates and implements best practices and policies.

Qualifications

Your qualifications should include:

• Bachelor’s degree in healthcare, business or related field required

• Advanced degree (e.g.) master’s degree in healthcare, business or related field preferred

• 10 Years of progressive management experience in a hospital environment; Minimum of 5 years in an executive level role preferred

City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here.

To learn more about our comprehensive benefits, click here: Benefits Information