Medical Assistant III

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today. 

This position description is intended to outline the general scope and level of work performed by individuals in this role. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications required. Specific job functions may vary based on the facility.

Medical Assistants are unlicensed personnel who work under the supervision of a licensed provider, performing basic administrative, clerical, and routine non-invasive technical supportive services. These services consist of straightforward medical tasks and procedures. Medical Assistants are responsible for recognizing and reporting changes in a patient’s condition and actively participating as members of the multidisciplinary healthcare team. They are expected to contribute to the ongoing progress and success of the unit and the broader organization.
Responsibilities may differ depending on the size, location, and nature of the healthcare setting. Strong interpersonal and communication skills—both verbal and non-verbal—are essential for supporting organizational goals related to patient satisfaction and maintaining a positive work environment.

As a successful candidate, you will: 

• Prepares for patient appointments by reviewing and updating patient records prior to appointment. Reviews patient record (EHR) to determine needed services and whether referrals are in process or have been completed since last visit.
• Prepares exam and treatment rooms with necessary instruments prior to patient appointment.
• Greets patients and escorts them from the waiting room to exam rooms; Completes rooming activity to include vital signs, height, weight, allergies, chief complaint, screening, medication list, and pharmacy information.  Recognizes and reports abnormal results or changes in patient condition to licensed member of care team.
• Assists provider or nurse upon request during examination / procedure of patient and according to generally accepted medical standards. Practices universal precautions with respect to established safety protocols. Facilitates communication between the provider(s) and patient as needed, including translation as appropriate.
• Performs phlebotomy and specimen collection, if applicable to the clinical setting.
• Maintains a safe, comfortable, and therapeutic environment for the patient and their families.
• Pre-certifies surgical and other procedures, if appropriate. Schedules tests and off-site procedures when necessary.
• If applicable to the clinic setting, assists providers in procedures. Responsible for adherence to sterile field set-up, sterile technique, and annual competency validation.
• Maintains compliance with manufacture guidelines to include, but not limited to disinfectant/sterilization and safe handling of instruments/equipment
• Disposes of contaminated items according to OSHA guidelines. 
• Handles laboratory specimens according to OSHA and CLIA guidelines.
• Transmits patient education when appropriate using preprinted education materials, links, etc.
• Replenishes supplies, stocks, and cleans exam rooms daily. Takes medical stock inventory and communicates supply shortage to Clinical leadership.
• Maintains company code of conduct and patient confidentiality as regulated by HIPPA.

Your qualifications should include: 

• High school diploma or equivalent
• Graduate of an accredited Medical Assistant program
• Training in specialty specific assisting a plus    
• Two years of experience in primary care clinical assisting, performing lab test and processing lab and diagnostic study orders, plus must meet one of the following additional experience requirements:
  •    Proficiency in Infusion scheduling, including managing schedule 
  •    Mentoring and/or Precepting of other staff;
  •    Leading Clinic throughput;
  •    Leading Procedural Clinic
  •    Sterile Processing/Equipment Management
  •    Serving on a Quality Improvement Team
• Basic Life Support for Healthcare providers from the American Heart Association

City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.

City of Hope is an equal opportunity employer.  To learn more about our commitment to diversity, equity, and inclusion, please click here.

To learn more about our Comprehensive Benefits, please CLICK HERE.