Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today. 

Answers telephone, screen, and direct calls. Attending to visitors and dealing with inquiries on the phone and face to face. Register patients, retrieve medical records as needed for hospital follow-up. Confirm patient appointments, checking in/out all patients, task messages from/to staff and physicians, schedule all patient appointments (hospital and office follow-ups), collect co-payments, and process all payments in Passport. Check incoming and outgoing mail, check and clear incoming faxes, verify insurance eligibility as needed. Complete all physician orders, schedule all tests and diagnostic studies ordered. Obtain authorizations as needed and link authorizations to visits, tests, or procedures. Verify any changes to patient demographics, update insurances at each visit. 

As a successful candidate, you will: 

• Handles all incoming calls from the company’s main telephone system. Ability to take and relay messages; provide information to callers.
• Responsible for sending out and receiving packages from deliveries.
• Greet visitors entering the organization and direct them to the correct destination.
• General administrative and clerical support from the different departments of the organization.
• Maintains a pleasant appearance of the reception area and lobby.
• Maintains a positive image when dealing with department personnel and other City of Hope employees.

Your qualifications should include: 

• High school diploma or equivalent
• Minimum of one (1) year customer service experience.
• Excellent verbal and written communication skills
• Excellent interpersonal skills with other departments.
• Demonstrated written and verbal communication skills
• Ability to plan and carry out responsibilities with supervision

City of Hope is an equal opportunity employer.  To learn more about our commitment to diversity, equity, and inclusion, please click here.

To learn more about our Comprehensive Benefits, please CLICK HERE.